Light Duty Tow Truck Operator — Guaranteed Pay Eligible

Our company in Sterling, VA is looking for a Light Duty Operator to run roadside assistance, accident recovery, and abandoned vehicle calls. You'll represent the company on the road, keep your truck and gear in good shape, and get paperwork done right and on time.

What you'll do

• Handle emergency roadside calls, accident recoveries, and abandoned vehicle pickups within set response-time goals

• Operate towing and recovery equipment safely, including chains, straps, wheel-lifts, winches, and dollies

• Keep documentation and service tickets accurate and submitted on schedule

• Communicate with dispatch, customers, law enforcement, and coworkers as needed

• Help spot ways to improve service and efficiency, and resolve routine issues on your own

• Pitch in on shop/yard upkeep, grounds work, facility cleaning, and vehicle detailing when call volume is light

Schedule

Expect 10-12 hour shifts, with hours that can shift based on business needs. You must be available for on-call nights, weekends, holidays, and after-hours emergency calls, and live close enough to the service area to respond.

Pay

Guaranteed pay is available if you keep a clean driving record, hold a DCJS card (when required) and a current DOT medical card, work all assigned shifts, stay free of active discipline or damage-related probation, and maintain regular attendance. Guaranteed pay can be reduced or paused during PTO, unauthorized absences, or disciplinary/probationary periods. When calls are slow, you're expected to notify your supervisor and take on other assigned tasks (shop support, grounds maintenance, cleaning, vehicle detailing, etc.).

Requirements

• Valid driver's license matching the vehicle you'll operate, meeting company, insurance, and DOT standards

• Driving record that satisfies the company's insurance carrier and DOT driver qualification rules

• Able to respond to after-hours calls within required times

• Professional appearance and conduct, with strong customer service skills

• Comfortable communicating in English, handling basic paperwork and math

• Able to sit for long stretches, drive frequently, bend, lift, and use radio/phone systems

• Must pass required drug screening and background checks

• Basic mechanical and problem-solving skills

• Willing to obtain DCJS registration and DOT medical certificate if required

• Physically able to lift/carry/push/pull up to 50 pounds regularly (more with help or equipment), work outdoors in all weather, stand and walk for extended periods, and work in low-light or high-traffic conditions

Prior towing experience (wheel-lift or flatbed) is a plus, and training is available for the right candidate. A track record of safe driving and good customer service is also preferred.

This is a physically demanding, safety-sensitive role that calls for flexibility, independence, and professionalism under changing conditions.